Subjects

Order
Subscription
App
Rules
Restaurants
Other

Order

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How can I pay?

You can only pay the RestaurantKaart with iDeal. You do this during registration.

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How do I order RestaurantKaart?

You can do this via www.restaurantkaart.nl/bestellingen/registreren. The first month is always for free! You pay the first month 0,01 cent with iDeal to complete your registration. Then download the application and receive a conformation email with additional information after registration.

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How do I receive my RestaurantKaart and from when can I use it?

The RestaurantKaart is a digital app. After registration you will receive a confirmation email from us with additional information. Activate the app of RestaurantKaart with your email address and password. After that, your RestaurantKaart is ready for use.

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Can I order multiple cards?

Of course you can! Send an email to klantenservice@restaurantkaart.nl. Or let us know via the contactformulier. We are happy to be of any assistance.

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Do I have time to consider?

By Dutch law you have 14 days to change your mind. After, you can cancel RestaurantKaart every month.

Subscription

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How much do I pay for a RestaurantKaart membership?

The first month is always for free! After that, RestaurantKaart costs € 6.99 (incl.) per month and your subscription can be canceled monthly.

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Can I already use my RestaurantKaart tonight?

Sure you can! After registration you will receive a confirmation email from us. You can find your member code in the email. You can activate the RestaurantKaart app with your member code. Afterwards, your RestaurantKaart is ready to use.

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How do I know when my subscriptions is going to end.

Your subscription is valid until you decide to cancel. The subscription can be canceled on a monthly basis.

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How can I cancel my subscription?

You can cancel your subscription by going to your personal information page and log in with your username and password. After going to your personal information page you click on "Cancel". Below this button you can see immediately when your membership is valid. Or you can cancel your subscription by sending an email to klantenservice@restaurantkaart.nl.

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I received one month for free as a gift from a friend. Is my subscription now running automatically?

It is nice that you have been trying RestaurantKaart for one month now. Did you pay 0,01 cent during the registration? In that case, your subscription continues automatically. Do you not want this to happen? Then forward your cancellation to klantenservice@restaurantkaart.nl.

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Does the price includes VAT?

Yes, the prices of your RestaurantKaart includes VAT.

App

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How can I show my RestaurantKaart?

You need to show your RestaurantKaart at the checkout. You need to open the RestaurantKaart app. Click at the restaurant you just ate. At the bottom of the page you find a button that says: "Toon RestaurantKaart" and show the card to the employee.

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Can I use the RestaurantKaart on every type of smartphone or tablet?

You can use the RestaurantKaart on an Android or IOS device. If your using IOS, you will need the IOS 8 version or higher.

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Can I use my RestaurantKaart on more than one device?

No unfortunately not. Your RestaurantKaart can only be linked to one device at the same time.

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I want to use the RestaurantKaart app on another device. What do I need to do?

Send an email to klantenservice@restaurantkaart.nl or let us know through contactformulier. We're happy to make the adjustment.

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I've been asked to activate my app again, but I don't know my membercode. What now?

We are happy to help. Send us an email klantenservice@restaurantkaart.nl. Or use our contactformulier. If it is really urgent, you can give us a call 020 26 16 712.

Rules

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How many times can I use my RestaurantKaart?

With a valid RestaurantKaart, you can eat out as often as you want. Always on weekdays, often in the weekend. Check the details on the restaurant page.

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Can I order everything I want with the RestaurantKaart?

With your RestaurantKaart you can order everything from the card. If there are exceptions, this is explicitly stated on the page of the restaurant.

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Is the discount also valid on drinks?

No, the discount is only valid on the food.

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With how many people can i use my RestaurantKaart?

The discount is always valid for 2 persons. Your table compagnon benefits from the 50% discount on the food as well. At a few restaurants the discount is valid up to 8 persons. This is indicated at the restaurant pages. Do you want to eat with 4 persons at a restaurant that indicated a maximum of 2 persons? No problem! The 50% discount wil be settled on the 2 cheapest starters, main dishes and desserts.

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Is it possible to eat out alone with the RestaurantKaart?

Yes of course! If you want to eat out by yourself with RestaurantKaart, you will also receive 50% discount on the food.

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Is it possible to share my RestaurantKaart with someone else?

No! The RestaurantKaart is personal card.

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Is the RestaurantKaart also valid on holidays?

This varies per restaurant. Contact the restaurant you have in mind to check if the accept the restaurant on Holidays.

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Why do i have to make an reservation on forehand by phone?

Our affiliated restaurants reserve a few tables for RestaurantKaart members every day. To guide this, it is important to make an reservation and also mention that you are in possession of a RestaurantKaart. With this we ensure that you will always get a good table. To make a reservation with your phone, you can use the 'reserveren' button in the app.

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Is the discount only valid for dinner?

No, your discount with the RestaurantKaart is valid on weekdays, trough the whole day. So if you are in the mood for an extensive lunch? Then you are ok with RestaurantKaart!

Restaurants

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50%, how is that possible?

With the RestaurantKaart we make sure that it is busy every day of the week in our Restaurants. On weekday evenings you will receive 50% discount on the food for you and your table compagnon. We make you happy and provide the restaurant an extra table. With the money saved you can buy a beautiful bottle of wine to share at dinner.

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The restaurant where i want to eat, gives a discount to max. 2 persons. I want to eat here with more than 2 persons. Is that possible?

Restaurants decide the maximum of persons that receive the discount. If you mention that you bring more people to eat than, the maximum that receive discount, it is no problem. The discount is valid only for the maximum people indicated on the page.

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How do I recognize the (new) Restaurants that are affiliated with RestaurantKaart?

With the app you can discover the restaurants which are affiliated with RestaurantKaart. A current overview of the Restaurants you can find www.restaurantkaart.nl/restaurants. Do you follow us on our social media channels? We share new restaurants and other information on a daily basis on these channels.

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How is it possible that my favorite restaurant isn't on the site anymore?

Restaurants have the freedom to stop with RestaurantKaart at anytime. Therefore, it is possible that your favorite restaurant stopped with the RestaurantKaart. Luckily we are connecting new restaurants on a daily basis!

Other

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I have an complaint

Unfortunate to hear you have a complaint. But we are happy to help! You can contact us via klantenservice@restaurantkaart.nl. Or just give us a call 020 26 16 712. We will review the nature of your complaint and we will give you as soon as possible a substantive reaction.

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I've lost my phone! What now?

If you contact us, we'll help you find a solution! It is annoying enough that you have lost your phone! Sent us an e-mail klantenservice@restaurantkaart.nl or use the contactformulier. If it is really urgent, give us a call 020 26 16 712.

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Not satisfied with the outcome of your complaint?

What a pity! Whenever you are not satisfied with the outcome of your complaint, you can submit your complaint to the Geschillencommissie Thuiswinkel and the Europese ODR platform.